Learning GuidesBacking up your Facebook account

Now, more then ever, seems like the right time to be reviewing whether you want to keep your Facebook account (along with Instagram and WhatsApp accounts).

Regardless whether you are a Kemento user or not, taking a backup of all your Facebook data from within your account is never a bad idea. It's a simple process, but can only be completed via a browser as it's currently unavailable via Facebook's mobile apps.

Creating your backup

Within Facebook (either on the web or in the app) and click "Settings", and then "Download your information".

Backing up your Facebook account #1

Choose the following options:

  • Date range: All of my data
  • Format: JSON
  • Media quality: High

Under Your information choose the following:

  • Posts
  • Photos and videos
  • Location (optional)
  • ...you can also include anything else from this screen too, but the above are perfect for importing into Kemento.
Backing up your Facebook account #2

Click "Create File".

You'll receive an email from Facebook stating that your download request is being processed.

Backing up your Facebook account #3

Once complete (and it can hours or even days),Facebook will send you an email taking you back to your Settings area where a ZIP file will be presented for you to download.

Backing up your Facebook account #4

Within the same screens as we were looking earlier you'll now be able to download your entire Facebook account as a single (or multiple) ZIP file(s),and once safely on your local machine, you can then delete that archive too (which doesn't affect your Facebook posts/photos etc at all).

Backing up your Facebook account #5

Finally, enjoy your new found freedom from Facebook!

Frequently asked questions

What is Kemento?

Kemento is a place to store all your memories, for yourself, your partner and your family. Store more than just an image or video, include when and where you were, who you were with and to much more so give your memories context for the future.

What does Kemento mean?

Kemento is a made-up word, a cross between key moments and mementos.

Why isn't Kemento free?

Put simply, Kemento is all about storing your personal (and private) data.

If we didn't charge, Kemento would be unsustainable in the long term or it would have to find alternative ways to fund the service. Most likely that would be similar to other social networks, through the use of targeted advertising, meaning your personal data will never be truly private.

Can I cancel easily?

Yes absolutely, and at any time but we really hope you don't.

It's a one click and one confirmation process, and you'll never be charged again.

You will still be able to use your account unrestricted for the duration of the period you've paid for.

Once the payment period has ceased, your data will be completely erased after 30 days have elapsed from the cancellation date.

What about refunds?

Since all our plans have no contract, you are free to leave whenever your choose.

Monthly subscriptions cannot be refunded if cancelled.
Yearly subscriptions with more than six months remaining may be entitled to a pro-rate redund. Please email support@kemento.com for more information.

Other social networks do this, don't they?

Yes... and no... but with an important difference.

Other networks can store your photos, videos, check-ins, relationships etc but they make no promise to keep this data, either safe or private. Equally, these services are about the ‘here and now' and not designed to look back on past events.

Additionally, if you're not paying to use a social network, then you aren't the customer, the advertisers are. And your data is helping shape the adverts that you are seeing.

Does Kemento have advertising?

No, no and no again. You will never see any advertising within Kemento, and no advertiser will ever see your data. Our dedication is to you, our paying customers.

In fact we pride ourselves on being as data-compliant as possible, not because we need to be, but because we want to be, for your peace of mind.

Where is my data stored?

Everything about Kemento is stored in the cloud and therefore, it's infinitely scalable, and Kemento has been built to scale and grow with our customer base.

We agonised over where in the world that cloud should be and with recent changes in European law through GDPR, we settled on data centres in London, with an additional data centre in New York as a fail-safe backup for all your memories.